YouGrowIT
Three packages. Straight answers. No lock-in.
Fixed-price IT support, per user, per month. Pick the level that matches how much your business depends on its technology — and change your mind any month you like.
Essentials
Best for 3–8 staff who mainly need reliable help when things go wrong.
- Helpdesk support, business hours
- Microsoft 365 accounts managed
- Multi-factor authentication (MFA)
- Email & domain protection kept healthy
- Staff starters & leavers handled securely
- We respond within 4 business hours
Managed
Best for businesses that depend on IT working every day.
- Everything in Essentials, plus:
- Computers managed, patched & kept secure
- Security baseline actively maintained
- Microsoft 365 data backed up daily
- Security incident response — incl. after hours
- We respond within 2 business hours
Complete
Best for businesses where downtime costs real money.
- Everything in Managed, plus:
- After-hours helpdesk (agreed limits)
- Security awareness training for staff
- Quarterly technology planning session
- Priority response — within 1 business hour
All packages are month to month. No exit fees, no contract term. If your existing setup needs work before we can maintain it properly, that's a one-off project, quoted in writing before your package starts — so your monthly price stays honest.
What would it cost your business?
Monthly, inc GST. Where per-user pricing lands under the package minimum, the minimum applies — that's what's shown.
Full comparison
| What you get | Essentials | Managed | Complete |
|---|---|---|---|
| Helpdesk for your team (business hours) | ✓ | ✓ | ✓ |
| Microsoft 365 administration & licensing | ✓ | ✓ | ✓ |
| MFA & sign-in security | ✓ | ✓ | ✓ |
| Email flow & domain records maintained (SPF/DKIM/DMARC) | ✓ | ✓ | ✓ |
| Staff onboarding & secure offboarding (fair use) | ✓ | ✓ | ✓ |
| Company computers managed & updates enforced | — | ✓ | ✓ |
| Security baseline maintained (device compliance, access rules) | — | ✓ | ✓ |
| SharePoint & OneDrive sites kept organised & managed | — | ✓ | ✓ |
| Daily backup of email, OneDrive & SharePoint | add-on | ✓ | ✓ |
| Security incident response, incl. after hours | — | ✓ | ✓ |
| After-hours helpdesk for everyday issues | — | — | ✓ |
| Staff security awareness training | — | add-on | ✓ |
| Quarterly technology review & roadmap | — | — | ✓ |
| We start work on your issue within | 4 bus. hrs | 2 bus. hrs | 1 bus. hr |
| Per user, per month (inc GST) | $60.50 | $104.50 | $159.50 |
| Monthly minimum (inc GST) | $330 | $550 | $825 |
Why a minimum? Every client gets proper monitoring, documentation and attention regardless of size. Ex-GST: $55 / $95 / $145 per user; minimums $300 / $500 / $750.
Add-ons
Fixed price
Per unit, inc GST.
Priced to your headcount and setup
Always quoted in writing before anything is added to your bill.
- Microsoft 365 backup (for Essentials clients)
- Security awareness training (Essentials & Managed)
- After-hours helpdesk bolt-on (for Managed)
- VoIP / phone system management
- Compliance retainer — for businesses with government or big-customer security obligations (questionnaires, audits, certifications)
Straight answers
Who counts as a user?
A user is a staff member with a work account — whether they're on an office PC, a company laptop at home, or their own computer. If they can log in to your systems, they're covered.
Contractors who only need an account and secure file access can be added as light users at a reduced rate — they get sign-in security and access support, but not device care or general helpdesk.
Shared mailboxes (sales@, accounts@, info@) are free — fair use applies, roughly one shared mailbox per two staff.
Can we really leave any month?
Yes. Month to month means month to month. If you ever leave, we hand over cleanly — passwords, documentation and access transferred to you or your next provider as part of the service. Not a hostage negotiation.
What happens after hours?
Support hours are Monday–Friday, 8:30am–5:30pm Melbourne time, excluding Victorian public holidays. Managed includes security incident response after hours; Complete adds an after-hours helpdesk with agreed limits. Managed clients can add the after-hours helpdesk as a bolt-on; otherwise pay-as-you-go after-hours rates apply.
Response vs fix?
We commit to when a qualified person starts working on your issue. Most things are fixed fast; some depend on Microsoft, your internet provider or a vendor — we'll never pretend otherwise, and we'll keep you posted.
Prefer it on paper?
The same pricing and inclusions, in a document you can forward to your co-director.
Download the packages PDF