Skip to content
YouGrowIT Get support

No package? No problem.

Pay-as-you-go is a genuine product here, not the naughty step for businesses that didn't sign up. Published rates, the same people, the same straight answers — billed for the time you actually use.

The rates

Business hoursMon–Fri 8:30am–5:30pm · 15 min minimum $181.50/hr
Onsite call-outMelbourne metro · 1 hour minimum, plus hourly rate + $82.50
After-hours remote (unscheduled)30 min minimum $275/hr
Emergency — drop-everything or after-hours onsite1 hr remote / 2 hrs onsite minimum $363/hr

All rates inc GST ($165 / $75 / $250 / $330 ex GST). Beyond Melbourne metro, travel is quoted up front.

How it works

  1. Lodge a ticket at the portal or email support@yougrowit.com.au. Call 03 9028 4358 if it's urgent.
  2. We tell you when work will start and roughly what it'll take. No mystery.
  3. You get an invoice for the time used. Itemised, in English.

We'll always tell you before a job tips from small into significant. And if you're lodging tickets every week, we'll say so — at that point a package is cheaper, and we'd rather you knew.

Scheduled work

Scheduled work is different. If we plan a job for a weekend or evening — some jobs are safest done out of hours — it's quoted in advance with everything included. No surcharges on quoted work.

When pay-as-you-go makes sense

When it stops making sense, the packages are right there — month to month, so trying one isn't a commitment either.